- It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure (see Section C(9)) or failure by you to pay the final balance.
Most alterations will be minor and while we will do our best to notify of any changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you.
Examples of “minor changes” include the following when made before departure:
(i) Any change in the advertised identity of the carrier(s), flight timings, and/or aircraft type.
(ii) A change of outward departure time or overall length of your holiday of twelve hours or less.
(iii) A change of accommodation to another of the same standard or classification.
Occasionally we may have to make a major change to your confirmed arrangements. ”Examples of “major changes” include the following, when made before departure:
(i) A change of hotel or other accommodation for the whole or a significant part of your time away.
(ii) A change of hotel accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
(iii) A change of outward departure time or overall length of your arrangements of twelve or more hours.
(iv) A change of UK departure airport, as long as that change is not from one London airport to another London airport ( London airports are Heathrow, Gatwick, Stansted, Luton and London City’) , or as long as that change is not from Glasgow to Edinburgh (including Glasgow Prestwick).
If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
(i) (for major changes) accepting the changed arrangements;
(ii) having a refund of all monies paid;
(iii) accepting an offer of alternative travel arrangements of lower, equivalent or superior quality from us, if available (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
If we make a major change or cancel, we will also pay compensation as detailed below: Period before departure when a major change is notified Compensation payable per full fare paying passenger (for children see below)*
|More than 98 days – £0.00
98-43 days – £10.00
42-29 days – £20.00
28-8 days – £30.00
7-0 days – £40.00
*A child invoiced at a reduced rate will be paid credit/compensation on a pro rata basis of the adult rate. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. We will not pay you compensation in the event that
(i) We are forced to make a change or cancel as a result of unavoidable and extraordinary circumstances or unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care;
(ii) If we make a minor change;
(iii) If we cancel as a result of your failure to make full payment on time;
(iv) Where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you;
(v) If we cancel your arrangements because the minimum number of participants to run the arrangements has not been reached. (We will tell you if we have to cancel for this reason not less than 45 days before departure).
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.
Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable.
Very rarely, we may be forced by “force majeure” (see Section C (9)) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
Please note – In exceptional circumstances, we may locate and pay for up to a maximum of three nights basic accommodation. Travelling Time will not pay for any accommodation unless they have sourced and booked it on your behalf. We will not pay for any accommodation that you book yourself.
If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make suitable alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will compensate you for the difference between the services to be supplied under the contract and those supplied. If it is impossible to make these arrangements, or you do not accept them for good reasons, we will, where appropriate, provide you with equivalent transport back to the place of departure or to another place to which you agree and will, if appropriate, compensate you.